FAQ

Shipping This sub-category relates to FAQ questions about PurpleAir shipping. Real-Time Map This sub-category is related to FAQ questions about the PurpleAir map. Sensors This category relates to FAQ questions about PurpleAir sensors. Purchasing Welcome to our purchasing page. You will find most information on common questions from tax-exempt to doing a purchase order. Let us know if you have any questions.

Topic	Replies	Views	Activity
PurpleAir FAQ FAQ Here is a selection of commonly asked questions. Browse around to find more. Sensors How do I download sensor data? Does PurpleAir have an app? Can I add a mesh screen to my sensor to keep out bugs and critters? Can I …	0	13181	March 1, 2023
About the FAQ category FAQ	1	2282	December 29, 2022
Q: Can I Take my Sensor on the Road? Sensors	0	53	December 18, 2024
Purchasing Purchasing	0	26	December 13, 2024
Tax Exempt Purchasing	0	25	December 13, 2024
Purchase Orders Purchasing	0	913	August 15, 2022
Payment Methods Purchasing	0	4168	June 2, 2022
Q. How to Request a Refund Purchasing	0	1061	October 20, 2021
Q: What does downgraded mean on the graph? Real-Time Map	0	1285	June 3, 2022
Q: What hostnames and ports do PurpleAir sensors use? Sensors	0	1588	April 20, 2023
Indoor Sources of Particulate Matter (PM) FAQ	0	321	June 4, 2024
Q: What do I do With a Replacement Sensor? Real-Time Map	0	91	September 25, 2024
Is there a package with indoor and outdoor sensors? Purchasing	1	114	September 12, 2024
Micro SD Card Sensors	4	274	July 24, 2024
How do I match PurpleAir's Map with AirNow's Fire and Smoke Map? FAQ	0	1102	July 26, 2023
Q: Can I add data from non-PurpleAir sensors? Real-Time Map	0	1860	June 3, 2022
Q: Why are my sensor's LEDs blue? Sensors	0	680	January 12, 2024
Q: LCS vs FRM/FEM Sensors	0	111	June 27, 2024
Q: How Do I Calculate My API Call's Point Cost FAQ	0	349	May 29, 2024
Q: Does SD Card Data Get Uploaded to the Map? Sensors	0	161	June 19, 2024
SD card max size Sensors	1	123	June 18, 2024
Sensors firmware Sensors	1	258	June 18, 2024
Q: How do I view Outdoor/Indoor/My PurpleAir sensors? Real-Time Map	0	887	June 3, 2022
Q: Can I set my PurpleAir Sensor to Private, and how do I View a Private Sensor on the Map? Real-Time Map	0	2070	June 3, 2022
Q: Should I use the conversion factors on the PurpleAir map? Real-Time Map	4	4360	March 14, 2024
How do I download sensor data? FAQ	3	4853	March 4, 2024
Q: How Do I Download Map Graph Data Real-Time Map	13	3893	January 23, 2024
Q: My Zen LED's have gone dark. Did they fail? Sensors	8	1836	December 31, 2023
Q: Can I use alternative power (solar and battery) to run a sensor remotely? Sensors	4	2006	November 7, 2023
Custom option of Data Processors [interval time] is 2 minutes. how to decrease this to 5 seconds FAQ	0	429	July 23, 2022