FAQ

Shipping This sub-category relates to FAQ questions about PurpleAir shipping. Real-Time Map This sub-category is related to FAQ questions about the PurpleAir map. Sensors This category relates to FAQ questions about PurpleAir sensors. Purchasing Welcome to our purchasing page. You will find most information on common questions from tax-exempt to doing a purchase order. Let us know if you have any questions.

Topic	Replies	Views	Activity
PurpleAir FAQ FAQ Here is a selection of commonly asked questions. But these are not all questions or answers. Clicking on any one of the questions will take you to that question in our community forum. From there, you can search for more…	0	14209	March 1, 2023
About the FAQ category FAQ	1	2341	December 29, 2022
Purchasing Purchasing	0	82	December 13, 2024
Q: Can I Take my Sensor on the Road? Sensors	0	140	December 18, 2024
Tax Exempt Purchasing	0	62	December 13, 2024
Purchase Orders Purchasing	0	944	August 15, 2022
Payment Methods Purchasing	0	4186	June 2, 2022
Q. How to Request a Refund Purchasing	0	1087	October 20, 2021
Q: What does downgraded mean on the graph? Real-Time Map	0	1318	June 3, 2022
Q: What hostnames and ports do PurpleAir sensors use? Sensors	0	1635	April 20, 2023
Indoor Sources of Particulate Matter (PM) FAQ	0	359	June 4, 2024
Q: What do I do With a Replacement Sensor? Real-Time Map	0	108	September 25, 2024
Is there a package with indoor and outdoor sensors? Purchasing	1	146	September 12, 2024
Micro SD Card Sensors	4	286	July 24, 2024
How do I match PurpleAir's Map with AirNow's Fire and Smoke Map? FAQ	0	1197	July 26, 2023
Q: Can I add data from non-PurpleAir sensors? Real-Time Map	0	1892	June 3, 2022
Q: Why are my sensor's LEDs blue? Sensors	0	734	January 12, 2024
Q: LCS vs FRM/FEM Sensors	0	115	June 27, 2024
Q: How Do I Calculate My API Call's Point Cost FAQ	0	366	May 29, 2024
Q: Does SD Card Data Get Uploaded to the Map? Sensors	0	166	June 19, 2024
SD card max size Sensors	1	128	June 18, 2024
Sensors firmware Sensors	1	282	June 18, 2024
Q: How do I view Outdoor/Indoor/My PurpleAir sensors? Real-Time Map	0	910	June 3, 2022
Q: Can I set my PurpleAir Sensor to Private, and how do I View a Private Sensor on the Map? Real-Time Map	0	2105	June 3, 2022
Q: Should I use the conversion factors on the PurpleAir map? Real-Time Map	4	4444	March 14, 2024
How do I download sensor data? FAQ	3	4970	March 4, 2024
Q: How Do I Download Map Graph Data Real-Time Map	13	4017	January 23, 2024
Q: My Zen LED's have gone dark. Did they fail? Sensors	8	1876	December 31, 2023
Q: Can I use alternative power (solar and battery) to run a sensor remotely? Sensors	4	2041	November 7, 2023
Custom option of Data Processors [interval time] is 2 minutes. how to decrease this to 5 seconds FAQ	0	430	July 23, 2022