FAQ

Shipping This sub-category relates to FAQ questions about PurpleAir shipping. Sensors This category relates to FAQ questions about PurpleAir sensors. Purchasing Welcome to our purchasing page. You will find most information on common questions from tax-exempt to doing a purchase order. Let us know if you have any questions. Real-Time Map This sub-category is related to FAQ questions about the PurpleAir map.

Topic	Replies	Views	Activity
PurpleAir FAQ FAQ Here is a selection of commonly asked questions. But these are not all questions or answers. Clicking on any one of the questions will take you to that question in our community forum. From there, you can search for more…	0	22021	March 1, 2023
About the FAQ category FAQ	1	2812	December 29, 2022
Does PurpleAir have an app? Sensors	14	15822	July 29, 2026
What hostnames and ports do PurpleAir sensors use? Sensors	2	2400	November 7, 2025
Can I add a mesh screen to my sensor to keep out bugs and critters? Sensors	0	5839	June 4, 2022
Why isn't my map location being saved? Real-Time Map	0	206	July 24, 2025
Can I calibrate my PurpleAir sensor? Sensors	0	4083	June 4, 2022
Can I calibrate the temperature sensor FAQ	0	217	July 13, 2025
How do the PurpleAir sensors differ, and can I mount them indoors OR outdoors? Sensors	1	2978	June 9, 2025
How Do I Know if my Sensor is Working Properly? FAQ	0	577	April 11, 2025
Can I set my PurpleAir sensor to private, and how do I view a private sensor on the map? Real-Time Map	9	3607	February 21, 2025
Purchasing Purchasing	0	423	December 13, 2024
Can I Take my Sensor on the Road? Sensors	0	384	December 18, 2024
Tax Exempt Purchasing	0	465	December 13, 2024
Purchase Orders Purchasing	0	1478	August 15, 2022
Payment Methods Purchasing	0	4656	June 2, 2022
How to Request a Refund Purchasing	0	1413	October 20, 2021
What does downgraded mean on the graph? Real-Time Map	0	1593	June 3, 2022
Indoor Sources of Particulate Matter (PM) FAQ	0	574	June 4, 2024
What do I do With a Replacement Sensor? Real-Time Map	0	230	September 25, 2024
How do I match PurpleAir's Map with AirNow's Fire and Smoke Map? FAQ	0	1594	July 26, 2023
Can I add data from non-PurpleAir sensors? Real-Time Map	0	2207	June 3, 2022
Why are my sensor's LEDs blue? Sensors	0	1246	January 12, 2024
LCS vs FRM/FEM Sensors	0	201	June 27, 2024
How Do I Calculate My API Call's Point Cost FAQ	0	655	May 29, 2024
Does SD Card Data Get Uploaded to the Map? Sensors	0	248	June 19, 2024
How do I view Outdoor/Indoor/My PurpleAir sensors? Real-Time Map	0	1113	June 3, 2022
Should I use the conversion factors on the PurpleAir map? Real-Time Map	4	5495	March 14, 2024
How do I download sensor data? Sensors	3	6341	March 4, 2024
My Zen LED's have gone dark. Did they fail? Sensors	8	2431	December 31, 2023