FAQ

Shipping This sub-category relates to FAQ questions about PurpleAir shipping. Sensors This category relates to FAQ questions about PurpleAir sensors. Purchasing Welcome to our purchasing page. You will find most information on common questions from tax-exempt to doing a purchase order. Let us know if you have any questions. Real-Time Map This sub-category is related to FAQ questions about the PurpleAir map.

Topic	Replies	Views	Activity
PurpleAir FAQ FAQ Here is a selection of commonly asked questions. But these are not all questions or answers. Clicking on any one of the questions will take you to that question in our community forum. From there, you can search for more…	0	22013	March 1, 2023
About the FAQ category FAQ	1	2808	December 29, 2022
Does PurpleAir have an app? Sensors	14	15758	July 29, 2026
What hostnames and ports do PurpleAir sensors use? Sensors	2	2394	November 7, 2025
Can I add a mesh screen to my sensor to keep out bugs and critters? Sensors	0	5832	June 4, 2022
Why isn't my map location being saved? Real-Time Map	0	200	July 24, 2025
Can I calibrate my PurpleAir sensor? Sensors	0	4076	June 4, 2022
Can I calibrate the temperature sensor FAQ	0	212	July 13, 2025
How do the PurpleAir sensors differ, and can I mount them indoors OR outdoors? Sensors	1	2970	June 9, 2025
How Do I Know if my Sensor is Working Properly? FAQ	0	574	April 11, 2025
Can I set my PurpleAir sensor to private, and how do I view a private sensor on the map? Real-Time Map	9	3522	February 21, 2025
Purchasing Purchasing	0	421	December 13, 2024
Can I Take my Sensor on the Road? Sensors	0	380	December 18, 2024
Tax Exempt Purchasing	0	461	December 13, 2024
Purchase Orders Purchasing	0	1475	August 15, 2022
Payment Methods Purchasing	0	4645	June 2, 2022
How to Request a Refund Purchasing	0	1410	October 20, 2021
What does downgraded mean on the graph? Real-Time Map	0	1589	June 3, 2022
Indoor Sources of Particulate Matter (PM) FAQ	0	568	June 4, 2024
What do I do With a Replacement Sensor? Real-Time Map	0	227	September 25, 2024
How do I match PurpleAir's Map with AirNow's Fire and Smoke Map? FAQ	0	1586	July 26, 2023
Can I add data from non-PurpleAir sensors? Real-Time Map	0	2204	June 3, 2022
Why are my sensor's LEDs blue? Sensors	0	1241	January 12, 2024
LCS vs FRM/FEM Sensors	0	198	June 27, 2024
How Do I Calculate My API Call's Point Cost FAQ	0	653	May 29, 2024
Does SD Card Data Get Uploaded to the Map? Sensors	0	247	June 19, 2024
How do I view Outdoor/Indoor/My PurpleAir sensors? Real-Time Map	0	1108	June 3, 2022
Should I use the conversion factors on the PurpleAir map? Real-Time Map	4	5469	March 14, 2024
How do I download sensor data? Sensors	3	6325	March 4, 2024
My Zen LED's have gone dark. Did they fail? Sensors	8	2426	December 31, 2023