Watch Duty app & website shows my sensor as off line at times and complety gone at others and on line every now and them. - but an immediate check on the PA map shows it’s on line - and has been on line for days. WD says they just take the data from PA and ignore my point that PA shows it on line and their’s does not.
I’d like to figure this out; I suspect the problem is with WD but they insist I contact PA, so here I am.
Also is the the only place to get support? Not clear…
Thanks, Jim
Island View
PA-II · Sensor index: 94461
Device ID: xx:xx:xx:xx:xx:xx
Thanks for the post! Taking a look at your sensor on their map, it looks like it’s online. Can you take a look at this link on their map and let me know if you have any issues?
Thank you!
Small note, but I edited out your device ID for your security.
We are online with PA but now off with watch duty…it often fluctuates, on here but off / on with WD mostly off.. Applied their update and still no good.
See attached from a few minutes ago. WD shows me offline for several hours but PA shows on line.
Ps thanks for the edit. I have a name and email of the person at WD that insists the problem is with PA
