Unreliable sharing with IQAir


I have a PA-2 located outside and an IQAir air visual pro inside. My PA-2 is registered as my location, so I have a nice display of indoor and outdoor air quality.

This was working great for years, but in the last year the data has become unreliable. Frequently I’ll see that my outdoor sensor data is very stale. I’m pretty sure the problem is on the iqair side of things, but I’m not sure how to debug this. Does anyone happen to know how iqair pulls purple air data? For instance, right now my sensor isn’t showing up on the iqair map and my device says my station hasn’t published data since 23:00 yesterday, but my sensor shows current data on the purple air map.

Is anyone else experiencing this issue? Is everyone else seeing their sensor on the iqair map? I’ve emailed their support but haven’t gotten a response.