Return Shipping

General
1

Hi Everyone
Does anyone know if PurpleAir will do a return shipping label for a defective product. I would be an international customer. I am looking at buying a sensor but won’t if I have to pay to send it back if it is delivered faulty/defective.

Thank you

2

Hi @Me912

As long as the device is under warranty, if it needs to be returned, we will provide a return shipping label.

3

Hi Kieran
Just to clarify
If my PurpleAir arrives damaged/faulty, and I live in NSW, Australia , PurpleAir will send me a return shipping label free of charge and then send a new device free of charge?
Is this correct?

Thank you

4

Hi @Me912

Yes, as long as the device is under warranty, if it is failed/damaged we will replace it and provide a return shipping label free of charge.