A few hours ago I registered my device, and added a custom data processor.
Unfortunately, my data processor is not receiving any data, or even apparently any connection attempts.
Has anyone else encountered this issue before?
If you don’t mind sharing your settings, post them here. If you do (likely) please email us at contact@purpleair.com with your sensor id and we will help troubleshoot.
Thank you! I’ll send that mail right away.
i have the same exact problem. my custom data processor does not receive any data from the device.
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Hello and welcome! Feel free to share the information here if you are comfortable; otherwise, you can email us at contact@purpleair.com with the details.
i emailed you, but no answer.
i finally solved it..