Sometimes, the laser counters (or channels) in a PurpleAir device can fail for a number of reasons. This article is meant to guide you through purchasing and installing replacement laser counters for your device.
We always recommend reaching out to PurpleAir support at contact@purpleair.com to see if the issue you’re experiencing can be remedied before replacement.
Replacement Laser Counters
The following sections outline the replacement process for each model of PurpleAir device. If PurpleAir has manually downgraded a channel in your device, you’ll need to contact us to remove the downgrade.
PA-I Indoor
Laser counters for the PA-I Indoor sensor can be purchased here. Please ensure that “TOUCH and PA-I-Indoor Laser Counter” is selected in the dropdown box. The Indoor uses a Plantower PMS1003 laser counter.
A video detailing the replacement process can be found here: PA-I: PA-I-Indoor Laser Counter Replacement
PurpleAir Classic/PA-II or PurpleAir Classic-SD/PA-II-SD
Laser counters for the Classic or Classic-SD can be purchased here. Please ensure that “PA-II / PA-II SD Laser Counters (Pair)” is selected in the dropdown box. The Classic uses two Plantower PMS5003 laser counters.
A video detailing the replacement process can be found here: PA-II-SD Laser Counter Replacement
The PA-II Classic laser counter replacement process is nearly identical to the PA-II Classic SD. Any sections that mention the SD logger or SD card can be dismissed, as the non-SD version does not utilize an SD card.
PurpleAir Flex/PA-II Flex
Laser counters for the PurpleAir Flex/PA-II Flex can be purchased here. Please ensure that “FLEX and ZEN Laser Counters (Pair)” is selected in the dropdown box. The Flex uses two Plantower PMS6003 laser counters.
A video detailing the replacement process can be found here: PA-II-FLEX Laser Counter Replacement
PurpleAir Zen/PA-II Zen
Laser counters for the PurpleAir Zen/PA-II Zen can be purchased here. Please ensure that “FLEX and ZEN Laser Counters (Pair)” is selected in the dropdown box. The Zen uses two Plantower PMS6003 laser counters.
A video detailing the replacement process can be found here: PA-II-Zen Laser Counter Replacement