I just plugged in my sensor; the red light is on, but the sensor isn’t starting up.
What is the solution?
Note: The sensor was working before the problem occurred.
I can no longer see its Wi-Fi signal or the green light that indicates it has started.
Hello,
Thanks for the post! The next step I’d suggest is providing us with the sensor name, index, or device ID (in DMs for your privacy if you’d prefer) so we can check if it’s online on our end. If you’re not seeing the WiFi signal, we’ll want to check if there’s any communication from the sensor before suggesting next steps, as that signal stops broadcasting once the sensor is online.
Happy to take a look once you’re able to send that over. For anyone else coming across this post, here are some relevant troubleshooting guides that may be helpful:
I can’t get mine connected to my WiFi since I no longer have a 2.4 GHz WiFi Connection with my internet service. I only have 5Ghz and 10Ghz WiFi connections.