Cannot download any data from the download tool

Hi, I am unable to download the data from my air sensor. Could you kindly let me know any solutions for this?

Hi @vShekar, I just attempted to download data and was able to do so successfully. What is happening when you try to download data? Are you getting any errors?

The following article contains our guide on how to use the sensor data download tool: Download Data with the Sensor Data Download Tool.

I am also having problem downloading data. The excel file created does not have any data, only the fields names

Hi @George_Sun, please reference this post for more information: Downloaded data not appearing in CSV file - #5 by Ethan_Breinholt .