# Unable to download data from Sensor data download tool

**URL:** <https://community.purpleair.com/t/unable-to-download-data-from-sensor-data-download-tool/1330>\
**Category:** Data\
**Created:** [July 22, 2022, 4:13pm UTC](https://community.purpleair.com/t/unable-to-download-data-from-sensor-data-download-tool/1330 "2022-07-22T16:13:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sina\_Hasheminassab](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/sina_hasheminassab/32/832_2.png) [@Sina\_Hasheminassab](https://community.purpleair.com/u/Sina_Hasheminassab)\
**Post date:** [July 22, 2022, 4:13pm UTC](https://community.purpleair.com/t/unable-to-download-data-from-sensor-data-download-tool/1330/1 "2022-07-22T16:13:24Z")

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For some reasons, I cannot download data for this particular sensor from the Sensor data download tool.

[https://www.purpleair.com/sensorlist?exclude=true&nwlat=9.024893408464948&selat=9.018388095164951&nwlng=38.81776226445385&selng=38.83137911606053&sensorsActive2=604800](https://www.purpleair.com/sensorlist?exclude=true&nwlat=9.024893408464948&selat=9.018388095164951&nwlng=38.81776226445385&selng=38.83137911606053&sensorsActive2=604800)

The Download buttons don’t seem to be working for this specific sensor! Any advice on how to fix this?

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**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\
**Post date:** [July 22, 2022, 7:43pm UTC](https://community.purpleair.com/t/unable-to-download-data-from-sensor-data-download-tool/1330/2 "2022-07-22T19:43:38Z")

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Hi @Sina_Hasheminassab, thank you for making us aware. I believe this is due to the two apostrophes in the sensor’s name. We are looking into this to find a solution. The data is still stored and not lost.

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**Author:** ![Sina\_Hasheminassab](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/sina_hasheminassab/32/832_2.png) [@Sina\_Hasheminassab](https://community.purpleair.com/u/Sina_Hasheminassab)\
**Post date:** [July 22, 2022, 7:47pm UTC](https://community.purpleair.com/t/unable-to-download-data-from-sensor-data-download-tool/1330/3 "2022-07-22T19:47:00Z")

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Thanks for the prompt response @Ethan . Please keep me posted if you found any solutions for this.

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**Author:** ![Sina\_Hasheminassab](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/sina_hasheminassab/32/832_2.png) [@Sina\_Hasheminassab](https://community.purpleair.com/u/Sina_Hasheminassab)\
**Post date:** [August 14, 2022, 5:02pm UTC](https://community.purpleair.com/t/unable-to-download-data-from-sensor-data-download-tool/1330/4 "2022-08-14T17:02:04Z")

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Hi @Ethan . Have you found any solutions for this issue?

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**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\
**Post date:** [August 17, 2022, 3:05pm UTC](https://community.purpleair.com/t/unable-to-download-data-from-sensor-data-download-tool/1330/5 "2022-08-17T15:05:47Z")

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Our apologies for the delay. The issue is with the two apostrophes, as I had mentioned previously. We will work on a bug fix and release it with one of the next minor updates to the map.