This article will walk you through the troubleshooting steps to see if your sensor is receiving power and if your sensor no longer shows on the map. Your sensor could have stopped receiving power if the marker on the map turns grey or the LEDs have turned off.
If the red LED is blinking, this indicates a power problem and should be treated the same as if the red LED was not turning on at all
LEDs are off, and the sensor is reporting to the map
If your sensor is reporting to the map, it is receiving power. You can manually adjust the LED settings for the PurpleAir Touch and PurpleAir Zen by going to the registration page. You can also double-tap the PurpleAir Touch and the PurpleAir Zen to adjust the brightness. If the AQI glow in the PurpleAir Zen or PurpleAir Touch does not come on after trying to change the settings, or the red glow in the PurpleAir Classic and PurpleAir Flex doesn’t turn on, and the sensor is still reporting to the map, the component may need to be replaced. In this case, please contact us.
LEDs are on, but the sensor isn’t reporting to the map
When the LEDs in your sensor are on, the sensor is receiving power. Check your map settings if you can’t see your sensor on the map. To do so, click on the gear icon in the top left-hand corner of the map and ensure that the “show inside,” “show outside,” and “show my sensors” checkboxes are all selected.
If your sensor is private, you’ll need to log in to the map or use a custom link to see your sensor.
If the sensor’s map marker is colored to reflect the AQI, your sensor is receiving power and reporting data.
If the sensor’s map maker is grey, it is likely not connected to Wi-Fi. To reconnect to Wi-Fi, please review our Sensor Start-Up Guide.
If the map marker has disappeared, check the "Reporting or modified within" setting on the map.
LEDs are off, and the sensor isn’t reporting to the map
This means that your sensor is likely not receiving power, your LED settings need to be adjusted, or your LEDs are no longer working. As you try the steps below, be sure to check if the PurpleAir-**** network appears in your list of available networks (it may take up to 10 minutes for the PurpleAir-**** network to appear after the device is connected to power); you may need to reconfigure it to Wi-Fi since it’s been offline. If you no longer see the PurpleAir-**** network, check the map to see if your sensor is online.
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For the PurpleAir Touch and the PurpleAir Zen, double-tap to turn on, ensure it is registered to the map, and configure it to Wi-Fi.
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Try another power source or outlet.
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Try using another power cord. This could be another power supply made by PurpleAir, or a completely separate microUSB cable.
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Check inside the housing that the power cord hasn’t come loose and gently push it into place. For the PurpleAir Classic, PurpleAir Classic SD, and PA-I Indoor check that the internal power cable has not come loose.
If the sensor still does not seem to be receiving power, please contact us with your order number so we can see what options are available.
Learn More
Learn more about the map start up guide.
Learn more about how to view your sensors on the map.
Learn more about SD Card Logging and Troubleshooting