# The PurpleAir Utility

**URL:** <https://community.purpleair.com/t/the-purpleair-utility/673>\
**Category:** Data\
**Created:** [May 19, 2022, 9:25pm UTC](https://community.purpleair.com/t/the-purpleair-utility/673 "2022-05-19T21:25:24Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\
**Post date:** [September 21, 2022, 5:28pm UTC](https://community.purpleair.com/t/the-purpleair-utility/673/4 "2022-09-21T17:28:42Z")

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Hi @tampahoosier, I wonder if this is due to the cable you are using to connect your device to the computer. Many cables are used only for charging and cannot transfer data. If you have another cable available, I would recommend trying it.

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