# Sensor not reporting data

**URL:** <https://community.purpleair.com/t/sensor-not-reporting-data/8271>\
**Category:** Sensors\
**Created:** [March 20, 2024, 5:45pm UTC](https://community.purpleair.com/t/sensor-not-reporting-data/8271 "2024-03-20T17:45:55Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Kieran](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/kieran/32/6220_2.png) [@Kieran](https://community.purpleair.com/u/Kieran)\
**Post date:** [January 16, 2025, 8:48pm UTC](https://community.purpleair.com/t/sensor-not-reporting-data/8271/8 "2025-01-16T20:48:29Z")

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Hi @johnportnoy

Have you confirmed that it is receiving power and is connected to WiFi?

You may want to use our [Power Troubleshooting](https://community.purpleair.com/t/power-troubleshooting/3575) and [WiFi Troubleshooting](https://community.purpleair.com/t/wifi-troubleshooting/7171) guides to help you. You can also send your Device ID in an email to [contact@purpleair.com](mailto:contact@purpleair.com) and we’ll help you troubleshoot.

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_[View the full topic](https://community.purpleair.com/t/sensor-not-reporting-data/8271)._