# Sensor Download Tool Issues **URL:** \ **Category:** Data\ **Created:** [November 2, 2022, 5:45pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613 "2022-11-02T17:45:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![jbusby](https://avatars.discourse-cdn.com/v4/letter/j/3be4f8/32.png) [@jbusby](https://community.purpleair.com/u/jbusby)\ **Post date:** [November 2, 2022, 5:45pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/1 "2022-11-02T17:45:22Z")
I’m in the process of co-locating my PurpleAir sensors but am having difficulties with downloading the data from October 27-29th, 2022. I followed the normal procedures - edit the start and end dates, 10-minute average but the downloaded Excel sheet is empty. Any suggestions? For example, I am trying to download this sensor data from October 27 - 29th, 2022: [Sensor data download tool | PurpleAir](https://www.purpleair.com/sensorlist?show=167401&key=1FZHRUUWA2RIZUZY) Thank you! ---
**Author:** ![OdelleHadley](https://avatars.discourse-cdn.com/v4/letter/o/8dc957/32.png) [@OdelleHadley](https://community.purpleair.com/u/OdelleHadley)\ **Post date:** [November 2, 2022, 6:15pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/2 "2022-11-02T18:15:23Z")
I am also having this issue. I can’t retrieve any data from any of my sensors after October 25th. ---
**Author:** ![Adrian](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/adrian/32/611_2.png) [@Adrian](https://community.purpleair.com/u/Adrian)\ **Post date:** [November 3, 2022, 5:16pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/3 "2022-11-03T17:16:02Z")
The sensors no longer report data to [ThingSpeak.com](http://ThingSpeak.com), and that is where the tool you are using gets data. We will update it to use the new API, but that is a work in progress, so please bear with us. In the meantime, the API ([api.purpleair.com](http://api.purpleair.com)) will provide all historical data. ---
**Author:** ![SageThurmond\_CLG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/sagethurmond_clg/32/1541_2.png) [@SageThurmond\_CLG](https://community.purpleair.com/u/SageThurmond_CLG)\ **Post date:** [November 7, 2022, 4:17pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/4 "2022-11-07T16:17:12Z")
We are having same issue. Did you find a resolution? ---
**Author:** ![OdelleHadley](https://avatars.discourse-cdn.com/v4/letter/o/8dc957/32.png) [@OdelleHadley](https://community.purpleair.com/u/OdelleHadley)\ **Post date:** [November 7, 2022, 5:03pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/5 "2022-11-07T17:03:04Z")
They are migrating the data over to a new service and we need to be patient. It will show up eventually. ---
**Author:** ![SageThurmond\_CLG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/sagethurmond_clg/32/1541_2.png) [@SageThurmond\_CLG](https://community.purpleair.com/u/SageThurmond_CLG)\ **Post date:** [November 7, 2022, 5:14pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/6 "2022-11-07T17:14:42Z")
Thanks Odelle, Do you have any idea when it will show up? A day, week, month, etc? Sage ![image001.jpg](https://us1.discourse-cdn.com/flex020/uploads/purpleair/original/2X/f/f464dd1c7c382c015b3fc53eebe1cd1aadffee61.jpeg) ---
**Author:** ![OdelleHadley](https://avatars.discourse-cdn.com/v4/letter/o/8dc957/32.png) [@OdelleHadley](https://community.purpleair.com/u/OdelleHadley)\ **Post date:** [November 7, 2022, 5:34pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/7 "2022-11-07T17:34:39Z")
they didn’t say. just asked for patience. ---
**Author:** ![CarolStewart](https://avatars.discourse-cdn.com/v4/letter/c/779978/32.png) [@CarolStewart](https://community.purpleair.com/u/CarolStewart)\ **Post date:** [November 8, 2022, 9:37pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/8 "2022-11-08T21:37:58Z")
Same for me over here in Aotearoa New Zealand ---
**Author:** ![Nic](https://avatars.discourse-cdn.com/v4/letter/n/45deac/32.png) [@Nic](https://community.purpleair.com/u/Nic)\ **Post date:** [November 10, 2022, 11:29am UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/9 "2022-11-10T11:29:07Z")
Same in UK, headers no data in CSV files? ---
**Author:** ![ValeA](https://avatars.discourse-cdn.com/v4/letter/v/c68b51/32.png) [@ValeA](https://community.purpleair.com/u/ValeA)\ **Post date:** [December 7, 2022, 5:03pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/10 "2022-12-07T17:03:37Z")
Is there any update on this issue? I haven’t figured out how to use the API yet, so I’d appreciate if I could download the data past October 25th from the map ---
**Author:** ![ValeA](https://avatars.discourse-cdn.com/v4/letter/v/c68b51/32.png) [@ValeA](https://community.purpleair.com/u/ValeA)\ **Post date:** [December 7, 2022, 5:31pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/11 "2022-12-07T17:31:25Z")
Just to add, I have tried using the API through the Sample request on the [PurpleAir API website](https://api.purpleair.com/#api-sensors-get-sensor-history-csv), but I get the following error: Error 403 { “api\_version”: “V1.0.11-0.0.41”, “time\_stamp”: 1670434184, “error”: “ApiDisabledError”, “description”: “API calls to this endpoint (get\_sensor\_history) have been restricted. Please try again later or contact PurpleAir for more information.” } ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/kevin/32/1671_2.png) [@Kevin](https://community.purpleair.com/u/Kevin)\ **Post date:** [December 8, 2022, 3:37pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/12 "2022-12-08T15:37:54Z")
You have to request access to get historical data, however this is limited to a set time, for example if you want hourly data you can only go back 14 days… ---
**Author:** ![ValeA](https://avatars.discourse-cdn.com/v4/letter/v/c68b51/32.png) [@ValeA](https://community.purpleair.com/u/ValeA)\ **Post date:** [December 8, 2022, 4:07pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/13 "2022-12-08T16:07:49Z")
What?! Why? when did this change happen? It’s the data that the sensors I’ve bought have collected, I can’t believe I can’t access them! ---
**Author:** ![Jasmine\_Bootman](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/jasmine_bootman/32/369_2.png) [@Jasmine\_Bootman](https://community.purpleair.com/u/Jasmine_Bootman)\ **Post date:** [December 8, 2022, 7:00pm UTC](https://community.purpleair.com/t/sensor-download-tool-issues/2613/14 "2022-12-08T19:00:40Z")
To clarify on what Kevin shared - there is a limit to the amount of data one calls or downloads at one time. If one has a loop in a program/script, then one can make several calls to ‘build’ that data file. There is more information on this endpoint limitation provided by PurpleAir in other community forum posts.