# Sensor does not show on app, but is on website

**URL:** <https://community.purpleair.com/t/sensor-does-not-show-on-app-but-is-on-website/6132>\
**Category:** Troubleshooting\
**Created:** [August 24, 2023, 7:36pm UTC](https://community.purpleair.com/t/sensor-does-not-show-on-app-but-is-on-website/6132 "2023-08-24T19:36:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SDAVIS](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@SDAVIS](https://community.purpleair.com/u/SDAVIS)\
**Post date:** [August 24, 2023, 7:36pm UTC](https://community.purpleair.com/t/sensor-does-not-show-on-app-but-is-on-website/6132/1 "2023-08-24T19:36:31Z")

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Hi,

I can see my sensor on the website, but not on the phone app. Any thoughts on this?

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**Author:** ![dwhitemv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/dwhitemv/32/1508_2.png) [@dwhitemv](https://community.purpleair.com/u/dwhitemv)\
**Post date:** [August 24, 2023, 7:47pm UTC](https://community.purpleair.com/t/sensor-does-not-show-on-app-but-is-on-website/6132/2 "2023-08-24T19:47:01Z")

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Which phone app? PurpleAIr doesn’t publish their own app (unless that changed in the last couple of days).

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**Author:** ![SDAVIS](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@SDAVIS](https://community.purpleair.com/u/SDAVIS)\
**Post date:** [August 24, 2023, 8:15pm UTC](https://community.purpleair.com/t/sensor-does-not-show-on-app-but-is-on-website/6132/3 "2023-08-24T20:15:40Z")

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I pulled it off of Google Play store last night… I believe it’s legit

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<div class="post-metadata">

**Author:** ![SDAVIS](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@SDAVIS](https://community.purpleair.com/u/SDAVIS)\
**Post date:** [August 24, 2023, 8:19pm UTC](https://community.purpleair.com/t/sensor-does-not-show-on-app-but-is-on-website/6132/4 "2023-08-24T20:19:12Z")

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Sorry, it wasn’t off their app… it was from the Purple Air site when I was trying to re-connect my monitor.