# Sensor died. It’s only a few months old

**URL:** <https://community.purpleair.com/t/sensor-died-it-s-only-a-few-months-old/7271>\
**Category:** Troubleshooting\
**Created:** [November 16, 2023, 8:28pm UTC](https://community.purpleair.com/t/sensor-died-it-s-only-a-few-months-old/7271 "2023-11-16T20:28:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Graysby](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/graysby/32/2072_2.png) [@Graysby](https://community.purpleair.com/u/Graysby)\
**Post date:** [November 16, 2023, 8:28pm UTC](https://community.purpleair.com/t/sensor-died-it-s-only-a-few-months-old/7271/1 "2023-11-16T20:28:52Z")

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My sensor died. It’s only a few months old. How do I get a replacement?  
Do I need to send it somewhere to repaired?

Thanks

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**Author:** ![Josh\_PurpleAir](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/josh_purpleair/32/2842_2.png) [@Josh\_PurpleAir](https://community.purpleair.com/u/Josh_PurpleAir)\
**Post date:** [November 16, 2023, 11:30pm UTC](https://community.purpleair.com/t/sensor-died-it-s-only-a-few-months-old/7271/2 "2023-11-16T23:30:37Z")

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Try following the steps in our [Troubleshooting Sensor Not Receiving Power](https://community.purpleair.com/t/troubleshooting-sensor-not-receiving-power/3575). If your sensor still does not power on, contact our support team by sending an email to [contact@purpleair.com](mailto:contact@purpleair.com) with your device ID and we can assist.

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**Author:** ![Graysby](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/graysby/32/2072_2.png) [@Graysby](https://community.purpleair.com/u/Graysby)\
**Post date:** [November 17, 2023, 10:41pm UTC](https://community.purpleair.com/t/sensor-died-it-s-only-a-few-months-old/7271/3 "2023-11-17T22:41:20Z")

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Thanks. Got it working. It must have a loose wire inside. Just touching it will cause the light to go out. But it still seems to be working.

_“As the area of our knowledge grows, so too does the perimeter of our ignorance”. - ND Tyson_

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**Author:** ![Josh\_PurpleAir](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/josh_purpleair/32/2842_2.png) [@Josh\_PurpleAir](https://community.purpleair.com/u/Josh_PurpleAir)\
**Post date:** [November 18, 2023, 12:01am UTC](https://community.purpleair.com/t/sensor-died-it-s-only-a-few-months-old/7271/4 "2023-11-18T00:01:22Z")

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If you have a [PurpleAir Touch](https://community.purpleair.com/t/which-sensor-to-choose/125#purpleair-touch-2) or [PurpleAir Zen](https://community.purpleair.com/t/which-sensor-to-choose/125#purpleair-zen-6), you can [double tap the sensor](https://community.purpleair.com/t/double-tap-to-change-led-brightness/4693) to change the LED brightness.

If you have a PurpleAir Classic device, it’s possible that the [internal power cable](https://community.purpleair.com/t/checking-the-internal-power-cable/5486) could be loose from what you’ve described.

If neither of the above are the cause of the issue, please send an email to [contact@purpleair.com](mailto:contact@purpleair.com). We want to ensure your sensor is working properly, and not just barely.