# SD card reader malfunction

**URL:** <https://community.purpleair.com/t/sd-card-reader-malfunction/2202>\
**Category:** Troubleshooting\
**Created:** [September 30, 2022, 2:22pm UTC](https://community.purpleair.com/t/sd-card-reader-malfunction/2202 "2022-09-30T14:22:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Chos9](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@Chos9](https://community.purpleair.com/u/Chos9)\
**Post date:** [September 30, 2022, 2:22pm UTC](https://community.purpleair.com/t/sd-card-reader-malfunction/2202/1 "2022-09-30T14:22:13Z")

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Hello is there anyone from customer service who can help me return and exchange products with? My sensor is not able to store data in the SD card.

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**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\
**Post date:** [September 30, 2022, 3:11pm UTC](https://community.purpleair.com/t/sd-card-reader-malfunction/2202/2 "2022-09-30T15:11:34Z")

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Hi @Chos9, I just responded to the email you sent yesterday before I noticed you created a community post. We have a community article about troubleshooting the SD card available here: [SD Card Logging and Troubleshooting](https://community.purpleair.com/t/sd-card-logging-and-troubleshooting/543). If that does not help, please view my response in your email.