# PurpleAir-\*\*\*\* network not available **URL:** \ **Category:** Troubleshooting\ **Created:** [August 28, 2023, 5:08pm UTC](https://community.purpleair.com/t/purpleair-network-not-available/6211 "2023-08-28T17:08:46Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Josh\_PurpleAir](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/josh_purpleair/32/2842_2.png) [@Josh\_PurpleAir](https://community.purpleair.com/u/Josh_PurpleAir)\ **Post date:** [August 28, 2023, 7:09pm UTC](https://community.purpleair.com/t/purpleair-network-not-available/6211/2 "2023-08-28T19:09:16Z")
Hi @jcothran, make sure that you leave the device plugged in away from the previous network for at least 10 minutes when looking for the PurpleAir-\*\*\*\* WiFi network. If that doesn’t work you can try [erasing the device’s flash memory and re-flashing the firmware](https://community.purpleair.com/t/the-purpleair-utility/673). Send an email to [contact@purpleair.com](mailto:contact@purpleair.com) if re-flashing doesn’t work or you would like assistance with the process. --- _[View the full topic](https://community.purpleair.com/t/purpleair-network-not-available/6211)._