# PurpleAir Download Tool **URL:** \ **Category:** API\ **Created:** [June 3, 2025, 11:00pm UTC](https://community.purpleair.com/t/purpleair-download-tool/12636 "2025-06-03T23:00:14Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kitkat](https://avatars.discourse-cdn.com/v4/letter/k/b487fb/32.png) [@kitkat](https://community.purpleair.com/u/kitkat)\ **Post date:** [June 3, 2025, 11:00pm UTC](https://community.purpleair.com/t/purpleair-download-tool/12636/1 "2025-06-03T23:00:14Z")
I am trying to download data from three sensors using the data download tool on MacOS. I have a read and write API key which I have entered into the tool, and I have no invalid inputs in the download tab when I attempt to download data. I have provided a screenshot of my inputs below. I do not receive a points balance at the bottom of the download tool (it just hangs and says “Loading…”, and it does not show points remaining either. I did select a directory for the data to be downloaded into. When I press “Get Data”, nothing happens. In the “Download Progress” tab, it shows “No requests are currently being made”. Any help is appreciated. I have looked for similar issues around the community forum but have not seen anything similar that’s been answered. Thank you! ![Screen Shot 2025-06-03 at 3.27.36 PM](https://us1.discourse-cdn.com/flex020/uploads/purpleair/original/2X/a/a9378087f5f2ccc7ace4d84678471c2fad018de8.jpeg) ![Screen Shot 2025-06-03 at 3.27.29 PM](https://us1.discourse-cdn.com/flex020/uploads/purpleair/original/2X/b/b6a2c94de167ca563d057415cf2fba7b2804a252.jpeg) ---
**Author:** ![Kieran](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/kieran/32/6220_2.png) [@Kieran](https://community.purpleair.com/u/Kieran)\ **Post date:** [June 4, 2025, 9:57pm UTC](https://community.purpleair.com/t/purpleair-download-tool/12636/2 "2025-06-04T21:57:54Z")
Hi @kitkat Is this issue still occurring if you try again? Additionally, what version of the download tool do you have? It should say in the bottom right of the tool if you go to settings. ---
**Author:** ![kitkat](https://avatars.discourse-cdn.com/v4/letter/k/b487fb/32.png) [@kitkat](https://community.purpleair.com/u/kitkat)\ **Post date:** [June 4, 2025, 11:42pm UTC](https://community.purpleair.com/t/purpleair-download-tool/12636/3 "2025-06-04T23:42:00Z")
Hi Kieran, This issue is still occurring. I am on Version 1.3.5 (20250120.191523). I did send an email to support as well, and Andrew (+ other technicians) are looking into it. ---
**Author:** ![nency](https://avatars.discourse-cdn.com/v4/letter/n/5daacb/32.png) [@nency](https://community.purpleair.com/u/nency)\ **Post date:** [August 25, 2025, 1:50pm UTC](https://community.purpleair.com/t/purpleair-download-tool/12636/5 "2025-08-25T13:50:14Z")
i think there is error for downloading ---
**Author:** ![Mzr](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/mzr/32/6011_2.png) [@Mzr](https://community.purpleair.com/u/Mzr)\ **Post date:** [May 19, 2026, 10:36pm UTC](https://community.purpleair.com/t/purpleair-download-tool/12636/6 "2026-05-19T22:36:42Z")
Hi @kitkat @Kieran , I am trying to download historical data from a PurpleAir sensor using the PurpleAir Data Download Tool, but the download appears to get stuck on the “Download Progress” screen. I saw that this issue has been reported. Has this problem been resolved? Thank you! ---
**Author:** ![Andrew](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/andrew/32/1211_2.png) [@Andrew](https://community.purpleair.com/u/Andrew)\ **Post date:** [June 24, 2026, 11:49pm UTC](https://community.purpleair.com/t/purpleair-download-tool/12636/7 "2026-06-24T23:49:26Z")
Can you share the version of the download tool you have? Open the tool, navigate to the Settings tab, and look at the bottom right—next to “Check for updates,” you should see the current version you’re on.