# How to Request a Refund **URL:** \ **Category:** Purchasing\ **Created:** [October 20, 2021, 9:58pm UTC](https://community.purpleair.com/t/how-to-request-a-refund/139 "2021-10-20T21:58:17Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![PurpleAir](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/purpleair/32/176_2.png) [@PurpleAir](https://community.purpleair.com/u/PurpleAir)\ **Post date:** [October 20, 2021, 9:58pm UTC](https://community.purpleair.com/t/how-to-request-a-refund/139/1 "2021-10-20T21:58:17Z")
To request a refund, notify PurpleAir by emailing **[billing@purpleair.com](mailto:billing@purpleair.com)** within 30 days of the ship date. In your message include the following; (1) order number, (2) Device ID of the sensor(s), and (3) a brief description of why you are requesting a refund. For returns made within the United States, PurpleAir will provide a Return Material Authorization (“RMA”) and a prepaid return shipping label. For international returns, you are responsible for paying for your own shipping costs. To return your item for a refund, please mail your item to: PurpleAir, Inc. 860 W 14600 S Suite 600 Bluffdale, UT 84065, United States