# Have not received API key **URL:** \ **Category:** API\ **Created:** [August 18, 2022, 8:14pm UTC](https://community.purpleair.com/t/have-not-received-api-key/1682 "2022-08-18T20:14:29Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Susan\_K](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/susan_k/32/1010_2.png) [@Susan\_K](https://community.purpleair.com/u/Susan_K)\ **Post date:** [August 18, 2022, 8:14pm UTC](https://community.purpleair.com/t/have-not-received-api-key/1682/1 "2022-08-18T20:14:29Z")
I sent an email to [contact@purpleair.com](mailto:contact@purpleair.com) to ask for an API Key a week ago. I have not received any reply until now. Also, I tried to call PurpleAir several times but nobody answered and got disconnected after certain period of time. I wonder how long I need to wait in order to get the API Key? ---
**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\ **Post date:** [August 19, 2022, 2:59pm UTC](https://community.purpleair.com/t/have-not-received-api-key/1682/2 "2022-08-19T14:59:32Z")
Hi @Susan_K, I searched for your email and name in our system and could not find a ticket. Ensure that [contact@purpleair.com](mailto:contact@purpleair.com) was spelled correctly. We very frequently can get API keys generated within 24 hours. ---
**Author:** ![Susan\_K](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/susan_k/32/1010_2.png) [@Susan\_K](https://community.purpleair.com/u/Susan_K)\ **Post date:** [August 19, 2022, 3:19pm UTC](https://community.purpleair.com/t/have-not-received-api-key/1682/3 "2022-08-19T15:19:52Z")
I sent the request using different email under the name Susan K… I checked that the email address is [contact@purpleair.com](mailto:contact@purpleair.com). I will resend it again! ---
**Author:** ![Susan\_K](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/susan_k/32/1010_2.png) [@Susan\_K](https://community.purpleair.com/u/Susan_K)\ **Post date:** [August 21, 2022, 7:03pm UTC](https://community.purpleair.com/t/have-not-received-api-key/1682/4 "2022-08-21T19:03:10Z")
Hi Ethan, I resend the email for requesting the API again on 08/19/22, but still I have not received any reply. I also tried to call PurpleAir several times but nobody answered my call. I have checked the email address that I sent those email to, It was [contact@purpleair.com](mailto:contact@purpleair.com), which is the correct address. I wonder is there anything else that I can do?