# Dropped support calls

**URL:** https://community.purpleair.com/t/dropped-support-calls/1191
**Category:** User Experience
**Created:** [July 8, 2022, 6:50pm UTC](https://community.purpleair.com/t/dropped-support-calls/1191 "2022-07-08T18:50:13Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Robert](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@Robert](https://community.purpleair.com/u/Robert)
#### Post date: [July 8, 2022, 6:50pm UTC](https://community.purpleair.com/t/dropped-support-calls/1191/1 "2022-07-08T18:50:13Z")

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Calls into the support line are being met with a long delay/nice music, punctuated with a hang up after a few minutes 😉

Regards,  
robert

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### Author: ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)
#### Post date: [July 8, 2022, 7:06pm UTC](https://community.purpleair.com/t/dropped-support-calls/1191/2 "2022-07-08T19:06:06Z")

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Hi @Robert, we have had some issues with the phones recently, but you can now call back again now and have a representative answer.

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### Author: ![RTS](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@RTS](https://community.purpleair.com/u/RTS)
#### Post date: [July 11, 2022, 11:34pm UTC](https://community.purpleair.com/t/dropped-support-calls/1191/3 "2022-07-11T23:34:05Z")

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I can confirm this is how the “support” line is behaving. Long delay/nice music, punctuated with a hang up after a few minutes.

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### Author: ![Chos9](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@Chos9](https://community.purpleair.com/u/Chos9)
#### Post date: [September 30, 2022, 9:39am UTC](https://community.purpleair.com/t/dropped-support-calls/1191/4 "2022-09-30T09:39:09Z")

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I agree when is the best time to call?

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### Author: ![pbursch](https://avatars.discourse-cdn.com/v4/letter/p/5fc32e/32.png) [@pbursch](https://community.purpleair.com/u/pbursch)
#### Post date: [October 10, 2022, 2:44pm UTC](https://community.purpleair.com/t/dropped-support-calls/1191/5 "2022-10-10T14:44:20Z")

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This is happening again today. Also, I have submitted inquiries via [contact@purpleair.com](mailto:contact@purpleair.com) and only get the automated “We received your email request! Someone from our team will get back to you” auto reply. My first request was sent on 9/28/2022 and another today 10/10/2022. Does anyone know a better way to get in contact with Purple Air?

Thanks Paul