# Custom data processor not receiving data?

**URL:** <https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380>\
**Category:** Troubleshooting\
**Created:** [March 30, 2022, 4:27am UTC](https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380 "2022-03-30T04:27:59Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![axo](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@axo](https://community.purpleair.com/u/axo)\
**Post date:** [March 30, 2022, 4:27am UTC](https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380/1 "2022-03-30T04:27:59Z")

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A few hours ago I registered my device, and added a custom data processor.

Unfortunately, my data processor is not receiving any data, or even apparently any connection attempts.

Has anyone else encountered this issue before?

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**Author:** ![Adrian](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/adrian/32/611_2.png) [@Adrian](https://community.purpleair.com/u/Adrian)\
**Post date:** [April 4, 2022, 9:36pm UTC](https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380/2 "2022-04-04T21:36:34Z")

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If you don’t mind sharing your settings, post them here. If you do (likely) please email us at [contact@purpleair.com](mailto:contact@purpleair.com) with your sensor id and we will help troubleshoot.

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**Author:** ![axo](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@axo](https://community.purpleair.com/u/axo)\
**Post date:** [April 5, 2022, 4:13am UTC](https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380/3 "2022-04-05T04:13:01Z")

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Thank you! I’ll send that mail right away.

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**Author:** ![Metron6](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Metron6](https://community.purpleair.com/u/Metron6)\
**Post date:** [June 10, 2025, 4:44pm UTC](https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380/4 "2025-06-10T16:44:07Z")

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i have the same exact problem. my custom data processor does not receive any data from the device.

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**Author:** ![Andrew](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/andrew/32/1211_2.png) [@Andrew](https://community.purpleair.com/u/Andrew)\
**Post date:** [June 16, 2025, 8:50pm UTC](https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380/5 "2025-06-16T20:50:52Z")

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Hello and welcome! Feel free to share the information here if you are comfortable; otherwise, you can email us at [contact@purpleair.com](mailto:contact@purpleair.com) with the details.

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**Author:** ![Metron6](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Metron6](https://community.purpleair.com/u/Metron6)\
**Post date:** [June 16, 2025, 9:27pm UTC](https://community.purpleair.com/t/custom-data-processor-not-receiving-data/380/6 "2025-06-16T21:27:38Z")

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i emailed you, but no answer.  
i finally solved it..