# Cannot download any data from the download tool

**URL:** <https://community.purpleair.com/t/cannot-download-any-data-from-the-download-tool/1647>\
**Category:** API\
**Created:** [August 16, 2022, 2:10pm UTC](https://community.purpleair.com/t/cannot-download-any-data-from-the-download-tool/1647 "2022-08-16T14:10:26Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![vShekar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/vshekar/32/996_2.png) [@vShekar](https://community.purpleair.com/u/vShekar)\
**Post date:** [August 16, 2022, 2:10pm UTC](https://community.purpleair.com/t/cannot-download-any-data-from-the-download-tool/1647/1 "2022-08-16T14:10:26Z")

</div>

Hi, I am unable to download the data from my air sensor. Could you kindly let me know any solutions for this?

[https://www.purpleair.com/sensorlist?exclude=true&nwlat=65.07559590250821&selat=65.03153175608722&nwlng=25.39291749411464&selng=25.59754939474226&sensorsActive2=604800](https://www.purpleair.com/sensorlist?exclude=true&nwlat=65.07559590250821&selat=65.03153175608722&nwlng=25.39291749411464&selng=25.59754939474226&sensorsActive2=604800)

---

<div class="post-metadata">

**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\
**Post date:** [August 16, 2022, 3:37pm UTC](https://community.purpleair.com/t/cannot-download-any-data-from-the-download-tool/1647/2 "2022-08-16T15:37:14Z")

</div>

Hi @vShekar, I just attempted to download data and was able to do so successfully. What is happening when you try to download data? Are you getting any errors?

The following article contains our guide on how to use the sensor data download tool: [Download Data with the Sensor Data Download Tool](https://community.purpleair.com/t/download-data-with-the-sensor-data-download-tool/316).

---

<div class="post-metadata">

**Author:** ![George\_Sun](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/george_sun/32/1610_2.png) [@George\_Sun](https://community.purpleair.com/u/George_Sun)\
**Post date:** [November 26, 2022, 5:57pm UTC](https://community.purpleair.com/t/cannot-download-any-data-from-the-download-tool/1647/3 "2022-11-26T17:57:47Z")

</div>

I am also having problem downloading data. The excel file created does not have any data, only the fields names  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/purpleair/original/2X/d/d3d8ab685fe8cf9461b712f77247d07d814b7035.png)

---

<div class="post-metadata">

**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\
**Post date:** [November 28, 2022, 6:52pm UTC](https://community.purpleair.com/t/cannot-download-any-data-from-the-download-tool/1647/4 "2022-11-28T18:52:26Z")

</div>

Hi @George_Sun, please reference this post for more information: [Downloaded data not appearing in CSV file - #5 by Ethan\_Breinholt](https://community.purpleair.com/t/downloaded-data-not-appearing-in-csv-file/2631/5).