# Anybody else having trouble getting their api keys?

**URL:** <https://community.purpleair.com/t/anybody-else-having-trouble-getting-their-api-keys/1103>\
**Category:** Data\
**Created:** [June 29, 2022, 11:48pm UTC](https://community.purpleair.com/t/anybody-else-having-trouble-getting-their-api-keys/1103 "2022-06-29T23:48:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Jerry\_Moreno](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/jerry_moreno/32/724_2.png) [@Jerry\_Moreno](https://community.purpleair.com/u/Jerry_Moreno)\
**Post date:** [June 29, 2022, 11:48pm UTC](https://community.purpleair.com/t/anybody-else-having-trouble-getting-their-api-keys/1103/1 "2022-06-29T23:48:26Z")

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I’ve sent a few emails to support but they don’t seem to reply. It would be great if anybody could provide a different way to obtain the keys…

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**Author:** ![Jasmine\_Bootman](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/jasmine_bootman/32/369_2.png) [@Jasmine\_Bootman](https://community.purpleair.com/u/Jasmine_Bootman)\
**Post date:** [June 30, 2022, 1:39pm UTC](https://community.purpleair.com/t/anybody-else-having-trouble-getting-their-api-keys/1103/2 "2022-06-30T13:39:48Z")

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If you have your PA Read Key and the Sensor index number you can get the individual channel and API keys for the PA sensor this way:  
[https://api.purpleair.com/v1/sensors/](https://api.purpleair.com/v1/sensors/)[insert sensor index#]?api\_key=[your Read key]

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**Author:** ![Amanda\_Hawkins](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/amanda_hawkins/32/179_2.png) [@Amanda\_Hawkins](https://community.purpleair.com/u/Amanda_Hawkins)\
**Post date:** [June 30, 2022, 3:08pm UTC](https://community.purpleair.com/t/anybody-else-having-trouble-getting-their-api-keys/1103/3 "2022-06-30T15:08:09Z")

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Hello Jerry,  
Where are you sending the request to? We are pretty quick to get keys issued. Please make sure you are sending your request to [contact@purpleair.com](mailto:contact@purpleair.com)

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**Author:** ![Steve\_Drevik](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/steve_drevik/32/777_2.png) [@Steve\_Drevik](https://community.purpleair.com/u/Steve_Drevik)\
**Post date:** [July 12, 2022, 5:41pm UTC](https://community.purpleair.com/t/anybody-else-having-trouble-getting-their-api-keys/1103/4 "2022-07-12T17:41:43Z")

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Are the API keys different than the Thingspeak API keys? Do I just email support to figure out what my new API key for the new API is?

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**Author:** ![Ethan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/ethan/32/177_2.png) [@Ethan](https://community.purpleair.com/u/Ethan)\
**Post date:** [July 12, 2022, 9:15pm UTC](https://community.purpleair.com/t/anybody-else-having-trouble-getting-their-api-keys/1103/5 "2022-07-12T21:15:44Z")

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Hi @Steve_Drevik, API keys are different than ThingSpeak keys. API keys grant you access to the PurpleAir API, and will need to be added to every request you make. To get your API keys, email us at [contact@purpleair.com](mailto:contact@purpleair.com) with a first and last name to assign them to.