# Answer the phone

**URL:** <https://community.purpleair.com/t/answer-the-phone/2732>\
**Category:** User Experience\
**Created:** [November 15, 2022, 5:53pm UTC](https://community.purpleair.com/t/answer-the-phone/2732 "2022-11-15T17:53:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mrRat](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/mrrat/32/3721_2.png) [@mrRat](https://community.purpleair.com/u/mrRat)\
**Post date:** [November 15, 2022, 5:53pm UTC](https://community.purpleair.com/t/answer-the-phone/2732/1 "2022-11-15T17:53:53Z")

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I Have called several times and I just get hung up on what’s up with that

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**Author:** ![Josh\_PurpleAir](https://sea2.discourse-cdn.com/flex020/user_avatar/community.purpleair.com/josh_purpleair/32/2842_2.png) [@Josh\_PurpleAir](https://community.purpleair.com/u/Josh_PurpleAir)\
**Post date:** [October 11, 2023, 8:34pm UTC](https://community.purpleair.com/t/answer-the-phone/2732/2 "2023-10-11T20:34:00Z")

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We can’t answer every call sometimes due to high volume. If you’re unable to reach us by phone, you can send an email to [contact@purpleair.com](mailto:contact@purpleair.com) and we’d be happy to assist you. Please reach out to us if you’re still experiencing any issues.